We collect information you provide directly to us, including:
We use the information we collect to provision and manage your hosting account, process payments and send invoices, provide technical support, send service announcements and security alerts, and comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Account data is retained for the life of your account and for up to 90 days after cancellation. Server and access logs are retained for 30 days. Billing records are kept for 7 years as required by applicable tax law.
Our website uses essential cookies for authentication and session management only. We do not use tracking or advertising cookies. You can disable cookies in your browser, though some functionality may be impaired.
We use the following third-party processors, each with their own privacy practices: payment processors (Stripe, PayPal) for billing; Cloudflare for DDoS mitigation and DNS; and a support ticketing platform for helpdesk management.
We implement industry-standard security measures including TLS encryption in transit, encrypted storage for sensitive data, access controls, and regular security audits.
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data. To exercise any of these rights, contact privacy@shawnetworks.com. We will respond within 30 days.
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
Your data may be processed in countries where our infrastructure is located. We ensure appropriate safeguards are in place for any international transfers of personal data.
For privacy-related inquiries, contact privacy@shawnetworks.com.